Terms & Conditions

OVERVIEW
Please read these terms and conditions carefully and make sure that you understand them as they contain important information about your (customer) rights and obligations, therefore before ordering any Products from our site you should understand, you are agreeing to be bound by these terms and conditions.

Heritage Flooring & Accessories Ltd Trading as The Heritage Flooring Co is registered in England, our company registration number is 15551020. Heritage Flooring and Accessories Ltd registered office address is 16 Fullwell Avenue, Ilford, Essex, IG5 0RZ.
These terms and conditions govern the supply by us of any product ordered by you, whether on the website, telephone or by any other means. Any particular individual product that you order at any one time from us is referred to in these terms and conditions as the “product”.
These terms and conditions apply to all orders and to all or any purchases made or to be made by us for the sale and supply of products. Where you are a consumer, nothing in these terms and conditions affects your statutory rights.
These terms and conditions between us and the consumer. These terms and conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded. If you give us a purchase order (other than in the form of the order), this is purely for your administrative purposes and shall not form part of the contract.
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This website is operated by Heritage Flooring and Accessories Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Heritage Flooring and Accessories Ltd, Trading as The Heritage Flooring Co. The Heritage Flooring Co offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

MAKING AN ORDER:
When making an order, you are agreeing to our terms & conditions.

When placing a with ‘The Heritage Flooring Co’, you may be requested by our sales team for ID or proof of residence for deliveries not being dispatched to the registered account holders address.

All prices shown are inclusive of VAT unless stated otherwise. Any sales made are subject to stock availability and should be checked before any transactions are made, by contacting us “The Heritage Flooring Co” directly.

Payment can be made via our secure credit card facility, online, over the phone or in person, direct bank transfers and cheques can be made with prior arrangement with our sales team.

Upon ordering, we may give you an order reference number and details of the product you have ordered via email or receipt confirmation. We may, in our discretion, refuse to accept an order from you for any reason.

While doing our best to present our products to their highest quality, we do understand that some browsers do not display online pictures of our products at their most accurate state; therefore, we do recommend you request a sample, which can help show the true colour and finish of the floor. Samples of products are provided for guidance only. Samples of any product may differ as our products are natural and no two samples of the same product will be the same in appearance.

DELIVERY
The Heritage Flooring Co offers a standard 3-5 day delivery service. Most deliveries are dispatched same or next day when possible. After full payment has been received, a delivery date can be arranged, however, in the likelihood of a delay or our inability to deliver on a specified date, alternative options can be discussed thereafter.

All deliveries are subject to a charge. Failure to be present on the date of delivery arranged or lack of help on offloading can result in additional charges.

Here at The Heritage Flooring Co we do our upmost to ensure all deliveries and standards are kept up to scratch; however there may be an occasion where items are delayed, so we strongly recommend that you do not book your installer until after you have received your goods and are satisfied as we do not cover for any loss due to goods not being up to satisfactory standard or delayed. Any damages during delivery should be noted on all delivery documentation, failure to do so means The Heritage Flooring Co can not be held responsible. We, therefore, stress to all customers to check all goods and have them signed for on delivery accordingly. If a customer does come across damaged items after the delivery note is signed, checked but not noted, we cannot be held responsible for these.

If any products are refused on delivery and that are found to be undamaged on return, we reserve the right to pass on any carriage charges that we incur in returning the goods to us.

Offloading is “kerb side” only, as to minimise any accidents/damages made within your premises. If drop off can only be placed within a building/site, this will be at the driver’s discretion, so the terms of the delivery remain between the customer and delivery company. It must also be discussed prior to delivery if there are any restrictions in place ie. yellow lines, parking permits or access to the site.

Upon delivery, it is stressed that the customer should have one or more persons to help offload their delivery.

We can not guarantee times for deliveries unless stated prior with our office. Standard delivery times can be within the carriers time frames of between 8 am – 7pm.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by fraudsters.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy. To view our Returns Policy, Click Here.

SECTION 7 – WARRANTY
The Heritage Flooring Co will always strive to deliver on its promise which is to offer the customer satisfactory products. Regrettably, being a natural product this can distort or become unusable at any time from production to delivery for many reasons. Strict company procedures are in place when selecting our products, but these are completed via a third party, so issues can be overlooked unintentionally. We strongly recommend that you also check each board before installation to make sure that you have received the right product and also to check that it is not faulty or damaged. It is also the responsibility of the person installing the floor to select any faulty or damaged boards prior to the installation as no claims for faulty or damaged boards can be accepted after the installation.

Solid Wood Flooring
Hardwood flooring, being a natural wood product will expand and contract through heating and seasons. During these seasons you may experience some separation between the boards. This is not a product defect and is not covered by this warranty. Correct installation methods must be adhered to, so to avoiding such issues. It is also advisable to acclimatise all solid wood floors for 7-14 days. Moisture readings should also be taken prior to any installation. We also recommend to turn on the heating to allow the wood to also acclimatise to the natural living humidity and temperature.

Excessive subfloor moisture or water damage is not covered under warranty.

Humidity tests along with subfloor moisture readings should be taken prior to fitting your floor to adhere to the correct method of install failure to do so could end up causing issues due to excess moisture in subfloor areas void your warranty

Engineered Wood Flooring
Our warranty covers all our engineered floors up to 10 years this covers Products will not delaminate or buckle. Correct job site pre-inspection, installation and maintenance procedures must be followed. Flooring or Ply-adhesive breakdown caused by excessive/inconsistent heat changes, excessive subfloor moisture and/or water damage, including but not limited to broken water pipes or flooding, are not covered under this WARRANTY. Engineered Floors used on UFH systems must be used with correct thermostats and sensors in subfloors to avoid excessively overheating your floor. We strongly suggest all heating systems used should have control panels and correct indicators installed to avoid any problems.

If a problem has occurred at no fault of any of our customers we will replace, refinish, any bad material like for like or use a suitable replacement with the full consent of our clients/customers.

SECTIONS 8 – DEPOSITS
In the event a deposit is left, whether to secure stock, pre-order stock that is en route to us, or any other reason arranged with management, This deposit is non-refundable.

SECTION 9 – DISCOUNTS
Discounts we offer are usually active for a limited time only which will be mentioned with the discount. We do not offer a further reduction on prices or/ orders that have a discount offer already applied to it.

Discount codes offered from us will require a minimum spend of £250 in order to be eligible for the discount.

Specific Discount Codes we have may not have an expiry date but can be removed and expire at our discretion at any time without notification or warning.

SECTION 10 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 11 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include material from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 12 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 13 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy Click Here.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 15 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 16 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall The Heritage Flooring Co, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Heritage Flooring Co and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 18 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 20 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 22 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 23 – CONTACT INFORMATION
Questions about the Terms of Service can be sent through our contact page at www.theheritageflooringco.co.uk/contact